Terms of Service

Last updated October 25, 2026

The Freedom Filter is a veteran-owned business operated by The Freedom Filter LLC, a Kentucky limited liability company based in Northern Kentucky (Greater Cincinnati area). In these policies, "The Freedom Filter," "we," "us," and "our" mean The Freedom Filter LLC, and "you" means the customer. These terms apply when you use our website or buy a filter subscription. By placing an order, you agree to them.

1. Who can order

You must be at least 18 and have a shipping address in the continental United States (the lower 48 states and Washington, D.C.) or an APO/FPO military address. We can't currently ship to Alaska, Hawaii, or U.S. territories. If an order comes in for one of those addresses, we'll contact you and refund it in full. Our plans are for personal and household use. If you'd like filters for several properties, set up one subscription per address.

2. The subscription

• You choose a 1-inch filter size, a plan (Standard or Premium), and 1, 2, or 3 sets of 2 filters. Boxes ship every 6 months, starting the first week of January 2027; we recommend changing one filter every 3 months.
• Prices are per delivery and include free U.S. shipping. Current prices are shown on our website and at checkout.
• Prices don't include sales tax. If sales tax applies to your order, it will be shown at checkout before you pay.
• Please double-check your filter size and system requirements. If you're unsure what your system needs, check its manual or ask an HVAC professional.

3. Billing and automatic renewal

• When you're charged: you make your first payment when you check out. After that, your card is charged automatically on each renewal date, monthly on the 1st, until you cancel. A box ships only when your account is paid up.
• Pre-orders (orders placed before January 1, 2027): you're charged for your first delivery at checkout. We launch January 1, 2027, and first boxes ship the first week of January 2027. We don't charge you again on January 1. Your first renewal is one delivery period after January 1, 2027 (February 1, April 1, or July 1, 2027, depending on your schedule). The checkout page and your receipt show your next charge date. Our payment processor may label the time before your first renewal as a "trial." It isn't free, because you've already paid for your first delivery, and it simply means your next charge is on the date shown.
• Your receipt: after checkout, Stripe emails you a receipt. Our confirmation page and this page explain your renewal terms and how to cancel, so you can keep a copy.
• Renewal reminders: we'll email you a reminder about 7 days before each renewal charge, with your next charge amount and how to cancel or skip.
• Payment problems: if a renewal payment fails, Stripe may retry it and email you to update your card. We won't ship a renewal box until it's paid. If we can't collect payment, your subscription may be canceled.
• Price or plan changes: if we change your price or another important term of your subscription, we'll email you clear notice at least 30 days before the change takes effect, including how to cancel. If you don't want the new terms, you can cancel before your next renewal.

4. Canceling

• Online: go to Manage my plan, sign in with the email you used at checkout, and cancel. It takes a minute.
• By email: send a message to thefreedomfilterllc@gmail.com from the email address on your account saying you'd like to cancel. You don't need to give a reason.
• Before your first box ships: if you cancel before your first box ships, your plan ends immediately and everything you've paid is refunded in full, automatically. The 6-month minimum doesn't apply.
• Monthly plans: after your first box ships, there's no refund for canceling. Cancel anytime after 6 monthly payments with no further charges. If you cancel before your 6th payment, monthly billing continues on its usual date until you've made 6 payments, then your plan ends automatically. Nothing is charged all at once, and boxes you've paid toward will still ship.
• When you cancel, no further renewals are charged. Cancellation takes effect at the end of your current paid period, and after your first box has shipped, any box you've already paid for will still ship. See our Returns & Cancellations Policy. Pre-orders can be canceled for a full refund any time before they ship.

5. Changes and skips

• Update your card, email, or shipping address anytime in the customer portal.
• To skip a delivery or change your filter size, plan, pack, or schedule, email us at least 3 business days before your next renewal date and we'll take care of it.

6. Donations

We don't currently collect or make donations as part of your plan. Older plans that included a donation add-on keep it until changed; email us to remove it.

7. Shipping, returns, and refunds

See our Shipping Policy and Returns & Cancellations Policy, which are part of these terms.

8. Product information and warranty

We try to describe our filters accurately. Filters are sold for use as standard HVAC air filters. We don't make medical or health claims. To the extent the law allows, our filters are provided "as is," apart from our return policy and any manufacturer's warranty, and we disclaim implied warranties of merchantability and fitness for a particular purpose. Some states don't allow these limits, so they may not apply to you.

9. Limitation of liability

To the extent the law allows, the total liability of The Freedom Filter LLC for any claim related to your subscription is limited to the amount you paid us in the 6 months before the claim. We're not liable for indirect or consequential damages. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

10. Website use

Please don't misuse the site, interfere with how it works, or try to access accounts or data that aren't yours. The website content, logo, and name belong to The Freedom Filter LLC.

11. Disputes and governing law

If something goes wrong, please email us first. Most problems can be fixed quickly. These terms are governed by the laws of the Commonwealth of Kentucky and applicable federal law. Any dispute that we can't resolve informally will be handled in the state or federal courts located in Kentucky, and either of us may bring a claim in small claims court if it qualifies.

12. Changes to these terms

We may update these terms. We'll post the new version here with a new effective date, and we'll email current subscribers about material changes before they apply to their subscription.

Contact

The Freedom Filter LLC, a Kentucky limited liability company, Northern Kentucky (Greater Cincinnati area). Email thefreedomfilterllc@gmail.com.