Returns & Cancellations
Last updated October 18, 2026
The short version: Cancel before your first box ships and you get a full, automatic refund of everything you paid, and your plan ends right away. After your first box ships, there are no refunds for canceling, and monthly plans keep their 6-month minimum. Unopened filters can be returned within 30 days. If we sent the wrong thing or it arrived damaged, we'll make it right at no cost to you. Pre-orders can be fully refunded any time before they ship.
Canceling your subscription
- Cancel anytime online at Manage my plan, or email thefreedomfilterllc@gmail.com.
- Cancel before your next renewal date and you won't be charged again. There are no cancellation fees.
- Before your first box ships: canceling ends your plan immediately and automatically refunds everything you've paid, in full, to your original payment method. You don't need to ask.
- After your first box ships: there's no refund for canceling. Monthly plans continue until you've made 6 monthly payments (the 6-month minimum), then end. Boxes you've paid for still ship.
Pre-orders
If you pre-ordered before our January 1, 2027 launch, you can cancel for a full refund any time before your order ships. Cancel in the portal or email us and the refund happens automatically.
Returns
- You can return unopened filters in their original packaging within 30 days of delivery for a refund of the price you paid for those filters.
- Email thefreedomfilterllc@gmail.com before sending anything back, and we'll send you the return address and instructions.
- You pay return shipping for change-of-mind returns, and the cost of the return label is deducted from your refund if we provide one.
- Opened or used filters can't be returned unless they're defective.
Damaged, defective, or wrong items
If your box arrives damaged, a filter is defective, or we sent the wrong size or plan, email us within 30 days of delivery with your order email and a photo if you can. We'll send a replacement or give you a full refund, and we cover all shipping costs.
Ordered the wrong size?
It happens. If you picked the wrong size, we'll exchange unopened filters for the right size within 30 days of delivery. You pay the cost of shipping them back to us, and we ship the correct ones free. We'll also update your subscription so future boxes are the right size.
Donation add-ons
New plans have no donation add-on. For older plans that have one: if a box is refunded, the add-on charged with that box is refunded too.
How refunds are paid
Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days after you cancel (for automatic refunds) or after we approve the refund or receive your return. Your bank may take a few extra days to post it.
Questions
Email thefreedomfilterllc@gmail.com. We're a small, veteran-owned business and we'll do our best to make things right.