Shipping Policy
Last updated October 18, 2026
The short version: Shipping is always free within the U.S. We ship through USPS. We launch January 1, 2027, and pre-orders ship the first week of January, and after that each box ships within a few business days of your renewal date.
Where we ship
We ship to addresses in the continental United States (the lower 48 states and Washington, D.C.), including P.O. boxes, and to APO/FPO military addresses. We can't currently ship to Alaska, Hawaii, or U.S. territories. If an order comes in for one of those addresses, we'll contact you and refund it in full. You can ship to a different address than your billing address, like a parent's home or a rental property.
When your filters ship
- Pre-orders: we launch January 1, 2027, and first boxes ship the first week of January 2027.
- Renewals: each box ships within 1 to 3 business days after your renewal payment goes through.
- Orders placed on or after January 1, 2027: your first box ships within 1 to 3 business days after checkout.
- We ship Monday through Friday, except holidays.
Delivery time
We ship with USPS (usually Ground Advantage). Most packages arrive 2 to 5 business days after they ship. Delivery times are USPS estimates and aren't guaranteed. Weather, holidays, and carrier delays can slow things down.
Tracking
When your box ships, we'll email you the USPS tracking number.
Address changes
Update your shipping address in Manage my plan or email us before your next renewal date. We ship to the address on your account at the time the box is prepared. If a package is returned to us because the address was wrong or incomplete, we'll contact you and reship it once at no charge.
Lost or stolen packages
- If your tracking hasn't updated for 7 days, or your package shows as delivered but you can't find it, first check with neighbors and around your property, and wait one extra day, since USPS sometimes marks packages delivered early.
- Then email thefreedomfilterllc@gmail.com within 30 days of the expected delivery date.
- If the package was lost in transit, we'll send a free replacement or a refund for that box. If a package is marked delivered and still missing, we'll work with you and USPS, and we'll send one free replacement per 12 months for a confirmed missing delivery.
Damaged in shipping
If your box arrives damaged, email us a photo within 30 days and we'll send a replacement at no cost. See our Returns & Cancellations Policy.